Last updated: 22 September 2026
Locksmith BV values your privacy. This statement explains which personal data we process, why, how long we keep it and what rights you have.
1. Who we are
Locksmith BV
Koninginneweg 1, 1312 AW Almere, the Netherlands
Email: info@locksmith.nl
Phone: 085 4000 911
For any question about your privacy or about this statement, please contact us at the email address above.
2. What data we process
- Contact and job details: your name, the address of the job, phone number, email address, a description of your problem and the time of the appointment.
- Phone calls: your phone number, the number you called, and the time and duration of the call. Calls with our locksmiths may be recorded; we turn those recordings into a written transcript and a short summary so we can handle the job properly.
- Messages: what you send us through the contact form, the chat on our website, WhatsApp, SMS or email.
- Job execution: photos of the situation, the work order, what was done and which materials were used.
- Payment details: the amount, the payment status and the invoice number. Your card or bank details go to our payment provider, not to us.
- Website data: data recorded through cookies if you consent to them, such as visitor statistics and the advertisement you arrived through. See section 7.
3. Why we use this data, and on what legal basis
- To carry out your job — sending a locksmith, keeping you informed, completing the work and invoicing. Basis: performance of the contract.
- To keep our records. Basis: legal obligation.
- To monitor and improve our service — for example by listening back to a call after a complaint, or by measuring how many jobs go well. Basis: legitimate interest, namely the quality and safety of our service.
- To prevent misuse and fraud and to secure our systems. Basis: legitimate interest.
- To measure which advertisements work. Basis: your consent, which you give or refuse through the cookie notice.
4. Who we share data with
We do not sell your data. We only share it with parties that help us deliver the service, and only what is needed for that.
- The locksmith who visits you. They receive your name, address, phone number and the description of the job.
- Our software suppliers for storing and processing jobs, email, telephony, chat and automation.
- Our payment provider for handling payments.
- Our bookkeeping for creating and processing invoices.
- Advertising measurement services, only if you have given consent.
We have agreements with these parties about how they handle your data. Some of them are established outside the European Economic Area, in particular in the United States. For those transfers we rely on the applicable safeguards, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.
5. How long we keep data
- Job and customer data: for as long as the job is running, and after that for as long as needed for warranty, complaints and our records.
- Invoices and bookkeeping: seven years, because Dutch tax law requires it.
- Call recordings and transcripts: no longer than needed to handle the job and monitor quality.
- Cookies: the retention period differs per cookie and is listed in the cookie overview you can open through the “Cookie settings” button.
6. How we protect your data
We secure our systems with encrypted connections, role-based access and personal accounts, and we limit access to the people who need it for their work. Our website and our customer environment sit behind a security layer that filters attacks. We make regular backups.
7. Cookies
We use cookies on our website. Necessary cookies make the site work and cannot be switched off. For statistics, preference and advertising cookies we ask your consent in advance through the cookie notice.
You can change or withdraw your choice at any time through the Cookie settings button at the bottom of every page. There you will also find a full overview of the cookies we place, with their purpose and retention period.
Your choice applies to locksmith.nl as well as to our customer environment dashboard.locksmith.nl, where you follow and pay for your job. We apply the same choice on both addresses.
8. Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data deleted, unless we are legally required to keep it;
- object to processing based on legitimate interest;
- withdraw your consent, for example for cookies;
- receive your data in a common file format, or have it transferred.
Send an email to info@locksmith.nl. We respond within one month. To prevent us from giving data to the wrong person, we may ask you to make your identity plausible.
If you disagree with how we handle your data, you can file a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.
9. Changes
We update this statement when our service or our systems change. The date of the latest change is shown at the top.